Refund and Return Policy

At Northwind Trade LLC, we stand behind every Bed Throw, Blanket, Duvet Cover, Pillow Insert, and Quilt + Comforter we sell. We understand that buying bedding online involves a leap of faith—you cannot feel the fabric, test the fluffiness of a pillow, or see how a comforter drapes on your bed until it arrives at your doorstep. That is why we have designed a Refund and Return Policy that is not only fair but generous. We want you to shop with confidence, try our products in the comfort of your home, and know that if you are not completely satisfied, you have a clear, hassle-free path to a refund or exchange.

This policy applies to all purchases made directly through our website northwindtrade.shop. It is written in plain English, without hidden clauses or misleading language. Our goal is simple: earn your trust by making returns easy, fast, and transparent.

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I. Our Core Promise – The 30-Night Comfort Guarantee

Unlike many bedding retailers that only offer a 14-day or 30-day return window from the shipping date, we give you 30 nights from the date of delivery to decide if you love your purchase. Why nights instead of days? Because we believe you need to sleep on a product—literally—to know if it works for you. A Pillow Insert might feel perfect for the first three nights, but by night seven you realize it is too flat. A Quilt might look beautiful but sleep too hot. Our 30-Night Comfort Guarantee gives you a full month of real-world testing.

What the 30-Night Guarantee Covers:

• All Bed Throws and Blankets – Try them on your couch, your bed, or while traveling.

• All Duvet Covers – Put them on your duvet, see how the closures hold, feel the fabric against your skin.

• All Pillow Inserts – Sleep on them for 30 nights. We recommend using a pillow protector (sold separately) to keep them clean for potential return.

• All Quilts and Comforters – Use them as your primary bedding for a full month. If you are too hot, too cold, or the fill shifts, return them.

Exceptions to the 30-Night Guarantee:

• Final sale items: Products marked “Clearance,” “Final Sale,” or discounted by 50% or more are not eligible for return unless defective.

• Gift cards: Non-refundable.

• Free promotional items: If you received a free Blanket with purchase, it has no cash value and cannot be returned for a refund.

• Custom or personalized orders: We do not currently offer customization, but if we introduce monogramming in the future, those items will be final sale.

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II. Timeframes – Key Dates You Need to Know

Understanding the timeline is crucial for a smooth return. Below is a breakdown of every important deadline.

Return Initiation Window

You must initiate your return within 30 calendar days of the delivery date. “Initiate” means you have submitted a return request via our website or by emailing anhnln1512@gmail.com with your order number and the items you wish to return. The clock does not stop on weekends or holidays.

Example: Your Duvet Cover is delivered on March 1st. You have until March 31st to start the return process. If you wait until April 1st, we will unfortunately have to decline the return (unless the product is defective under warranty).

Return Shipping Deadline

Once we approve your return and send you a return shipping label (or instructions for your own label), you must drop off the package with the carrier within 14 calendar days. This gives you two weeks to pack the item and get it to a post office or UPS store.

Refund Processing Time

After we receive the returned item at our Albuquerque warehouse (1209 MOUNTAIN ROAD PL NE, STE R), we inspect it within 3–5 business days. Once approved, we issue the refund via Stripe to your original payment method. The refund then takes 2–7 business days to appear on your statement, depending on your bank or credit card issuer.

Total End-to-End Timeline (Example)

• Day 0: Delivery received.

• Day 25: You initiate return.

• Day 26: We email you a prepaid label.

• Day 35: You ship the package (within 14 days of label issuance).

• Day 40: We receive the package (shipping transit time).

• Day 44: We inspect and approve refund.

• Day 51: Refund appears on your credit card statement.

As you can see, the entire process may take up to 7–8 weeks from delivery to refund. This is normal for the bedding industry due to shipping times. We are working on faster inspection processes, but please be patient.

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III. Eligibility Criteria – What Can and Cannot Be Returned

To protect the health and safety of our customers and our warehouse staff, we have specific rules about which products can be returned based on their condition.

✅ Eligible for Return (Full Refund or Exchange)

• Unopened, factory-sealed products: If you haven’t broken the plastic seal on a Duvet Cover or Comforter, you can return it for a full refund including original shipping (if any).

• Opened but gently used products (30-Night Guarantee): You may open, use, and sleep on any Pillow Insert, Blanket, Throw, or Comforter for up to 30 nights. We understand that you cannot test a pillow without putting your head on it. However, we ask that you use a pillow protector or clean pillowcase to minimize stains, body oils, and pet hair.

• Defective or damaged products: If your Quilt arrives with a ripped seam, missing buttons, or dye bleeding, you are eligible for a full refund or replacement, regardless of the 30-day window (see Warranty section below).

❌ Not Eligible for Return (No Refund)

• Products used beyond 30 nights: Even if you initiate the return on day 31, we will deny it. The only exception is a manufacturer defect discovered later.

• Stained, soiled, or odorous items: If a Pillow Insert smells of cigarette smoke, has pet urine, sweat stains, or food residue, we cannot accept it for hygiene reasons. Please do not ship it back—we will have to discard it and deny your refund.

• Washed items: We cannot accept returns on Duvet Covers, Blankets, or Quilts that have been washed, even if you followed care instructions. Washing changes the fabric structure and shrinkage. If you want to test the washability, test a small corner with a damp cloth, but do not fully wash the item until you are sure you are keeping it.

• Items missing original packaging: If you throw away the poly bag or box, we may still accept the return but will deduct a $5 restocking fee to cover new packaging. If you return a Comforter without any protective bag and it gets dirty in transit, we may reject it entirely.

• Free gifts or promotional items: If you received a free Throw Blanket with a $100purchaseandyoureturnthe$100 item, you must also return the free gift. If you do not, we will deduct the value of the gift from your refund.

Special Case: Pillow Inserts

Because Pillow Inserts come into direct contact with your face and hair, we have a stricter hygiene policy. We accept returns on pillows only if:

• You used a pillow protector (a zippered encasement) during the 30-night trial. We can ask for proof of purchase of a protector (any brand).

• The pillow shows no visible stains, yellowing, or odor.

• The pillow is returned in its original compressed packaging (if possible) or a clean, sealed plastic bag.

If we receive a pillow that is dirty or smells, we will photograph it, discard it, and deny your refund. We will offer to ship it back to you at your expense (shipping cost deducted from any potential refund, which would be zero). Please respect our team’s health.

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IV. How to Initiate a Return – Step-by-Step Guide

We have made the return process as simple as possible. You do not need to call us (though you can) or print complex forms. Follow these steps.

Step 1: Gather Your Order Information

Locate your order number (starts with “NW-” followed by 5 digits) from your confirmation email. If you cannot find it, go to northwindtrade.shop and click “Track Order” in the footer. Enter your email address and the last 4 digits of your payment card, and the system will retrieve your order number.

Step 2: Submit a Return Request via Our Portal (Preferred)

1. Visit northwindtrade.shop/returns (or click the “Returns” link in the footer).

2. Enter your order number and the email address used to place the order.

3. Select the item(s) you wish to return from the list.

4. Choose a reason for return (e.g., “Too small,” “Not as soft as expected,” “Defective”).

5. Add any comments or photos (helpful for defects).

6. Submit the request.

You will receive an automated confirmation email immediately. Our returns team will review your request within 1 business day.

Step 3: Receive Approval and Return Label

If your return is approved (most are, unless outside the 30-day window), we will email you a prepaid return shipping label (for US customers) or detailed instructions (for international customers). The label is valid for 14 days.

• US customers: The label will be for USPS, UPS, or FedEx, depending on your location and the size of the item. Small Pillow Inserts usually go USPS. Large Comforters go UPS.

• International customers: We cannot provide prepaid labels for returns outside the US due to high costs. You will need to ship the item back to our Albuquerque address using a carrier of your choice. We recommend a tracked service (USPS Priority International, UPS Worldwide, or DHL). You are responsible for return shipping costs and any customs fees.

Step 4: Pack the Item Securely

• Original packaging: If you still have the original poly bag or box, use it. If not, use any clean, sturdy box or plastic bag. For Duvet Covers and Quilts, a cardboard box is best to avoid tears.

• Protect against moisture: Place the item in a plastic bag inside the box to guard against rain.

• Include the packing slip: If you have the original packing slip, include it. Otherwise, write your order number on a piece of paper and put it inside the package.

• Do not use tape directly on fabric: Never tape a shipping label directly to a Blanket or Comforter. Always use a box or poly mailer.

Step 5: Drop Off the Package

Take the package to the carrier’s drop-off location (post office, UPS Store, FedEx Office, or a drop box). Keep your receipt or tracking number as proof of return. If the package is lost in transit without a drop-off receipt, we cannot process your refund.

Step 6: Wait for Inspection and Refund

Once the package arrives at 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, our warehouse team will inspect it within 3–5 business days. You will receive an email notification when:

• We receive the package.

• We approve or deny the refund.

• The refund is issued.

If we deny the refund (e.g., due to stains or missing items), we will explain why and offer to ship the item back to you at your cost (shipping fee deducted from any refund – if no refund, you pay shipping to get it back). If you do not respond within 30 days, we will donate or discard the item.

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V. Refund Amounts – What You Get Back

Not every return results in a 100% refund of what you originally paid. Below is the exact breakdown.

Scenario 1: Return due to defect or our error (wrong item shipped)

• Refund amount: 100% of product price + original shipping + return shipping (we pay for the label) + any taxes you paid.

• Processing fee: $0.

Scenario 2: Return due to change of mind (within 30 nights, item in acceptable condition)

• Refund amount: 100% of product price + taxes. Original shipping is non-refundable. Return shipping cost (if you use our prepaid label) is deducted from your refund. The cost varies by item:

  • Pillow Insert (set of 2 or less): $5.99 deduction

  • Throw Blanket / Lightweight Bed Throw: $7.99 deduction

  • Duvet Cover (Twin/Full): $9.99 deduction

  • Duvet Cover (Queen/King): $12.99 deduction

  • Quilt or Comforter (Twin/Full): $14.99 deduction

  • Quilt or Comforter (Queen/King): $19.99 deduction

• Alternative: You may use your own shipping label (e.g., USPS Flat Rate). We will refund the product price minus the cost of our label (same deductions above) if you provide a tracking number. We recommend using our label for simplicity.

Scenario 3: Return without original packaging (non-defective)

• Deduction: $5 restocking fee to cover new poly bags and boxes.

Scenario 4: Return of a free gift (if required)

• If you received a free Blanket with a $100purchase,andyoureturnthe$100 item but not the free blanket, we deduct the retail value of the blanket from your refund. Example: Free blanket retails for $25.Yourrefundbecomes$100 – $25=$75.

Scenario 5: International return

• We do not provide prepaid labels. You pay return shipping. Refund amount is product price + taxes (if originally charged). Original shipping is non-refundable. If you refuse to pay for return shipping, we cannot process the refund.

Partial Refunds (for damaged or incomplete returns)

If you return an item that we cannot resell as new (e.g., minor stain that can be cleaned, or missing buttons), we may offer a partial refund of 30% to 70% of the product price. We will email you photos of the issue and give you the option to accept the partial refund or have the item shipped back to you (at your cost).

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VI. Exchanges – Replacing a Product Instead of Refunding

If you love the quality but ordered the wrong size (e.g., you bought a Queen Duvet Cover but need a King), we offer exchanges as an alternative to a refund. Exchanges are faster because we ship the new item as soon as we receive tracking for your return.

How Exchanges Work:

1. Initiate a return as described above, but select “Exchange” instead of “Refund.”

2. Tell us which new item you want (size, color, model).

3. We will place a hold on your credit card for the cost of the new item (to ensure you don’t keep both).

4. You ship back the original item using our prepaid label.

5. Once we receive the original item, we release the hold and ship the new item to you (free shipping for the exchange within the US).

Exchange Restrictions:

• The new item must be of equal or lesser value. If lesser, we refund the difference. If greater, you pay the difference.

• Exchanges are only available for the same product category (e.g., Blanket for Blanket, not Duvet Cover for a Pillow Insert).

• We do not offer exchanges for international orders due to high shipping costs – you must process a return and place a new order.

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VII. Damaged, Defective, or Wrong Items – What to Do

We take great care in packing every Quilt, Comforter, and Pillow Insert. However, mistakes happen. If your item arrives damaged, defective, or is simply the wrong product, you have special rights under this policy.

Time Limit for Reporting Defects

You must report any defect or damage within 7 calendar days of delivery. After 7 days, we will assume the damage occurred during use (e.g., your cat tore the Duvet Cover). The only exception is a latent defect (e.g., a seam that unravels after two weeks of normal use) – that falls under our 1-Year Limited Warranty (see below).

How to Report a Defect:

1. Do not throw away the packaging. Take clear photos of:

   • The damaged area (tear, stain, missing button).

   • The shipping box (showing external damage).

   • The product tag and order number.

2. Email anhnln1512@gmail.com with the subject line: “DEFECT – Order NW-XXXXX”

3. Attach the photos and describe the issue.

4. We will respond within 24 hours with one of these resolutions:

   • Replacement: We ship a new item immediately (no return required if the defect is minor and you can still use the item, like a loose thread). For major defects, we may ask you to return the original (with a prepaid label) before sending the replacement.

   • Partial refund: If the defect is cosmetic (e.g., a small stain that doesn’t affect use), we may offer a 20–50% partial refund and you keep the item.

   • Full refund: You return the item (prepaid label) and we refund everything including original shipping.

Wrong Item Shipped

If you ordered a King Quilt but received a Twin, please email us with a photo of the item’s tag and the packing slip. We will:

• Send you the correct item at no charge (expedited shipping).

• Email you a prepaid label to return the wrong item.

• If you want to keep the wrong item instead, we will refund the difference in price (if any).

Do Not Dispose of Defective Items

Even if a Pillow Insert is torn, we may ask you to ship it back so we can analyze the defect and improve our manufacturing. If you throw it away before we authorize disposal, we cannot process any refund or replacement.

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VIII. 1-Year Limited Warranty – Beyond the 30-Day Return Window

The 30-Night Comfort Guarantee is for change-of-mind returns. For manufacturing defects that appear after 30 days but within one year of delivery, we offer a Limited Warranty.

What the Warranty Covers:

• Seam failure (stitching comes apart at a seam)

• Zipper failure on Duvet Covers (zipper teeth separate, slider breaks)

• Button loss (if more than 2 buttons fall off within the first year)

• Fill migration (batting inside a Comforter or Quilt shifts into clumps, creating cold spots)

• Excessive pilling (fabric balls forming after normal use and following care instructions)

What the Warranty Does NOT Cover:

• Normal wear and tear (fading, minor pilling after 6 months)

• Damage from improper washing (using bleach, hot water when cold is recommended)

• Damage from pets, children, or accidents (rips, burns, stains)

• Subjective issues like “not warm enough” or “too heavy” (those should be decided within the 30-night trial)

• Pillow Inserts – pillows naturally flatten over time; that is not a defect. However, if a pillow insert’s seams burst within 1 year, that is covered.

How to File a Warranty Claim:

1. Email anhnln1512@gmail.com with “Warranty Claim – Order NW-XXXXX” and photos of the defect.

2. Provide your order number and a brief description.

3. We may ask you to ship the item back for inspection (prepaid label for US customers).

4. If we determine it is a manufacturing defect, we will:

   • Replace the item with an identical or comparable model (if discontinued).

   • Or issue a pro-rated refund (100% refund within 6 months, 50% refund between 6–12 months).

5. Warranty claims are processed within 7–10 business days.

This warranty is void if you purchased from a third-party reseller (we only honor warranties for purchases made directly at northwindtrade.shop).

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IX. Return Shipping Costs – Who Pays?

One of the most confusing parts of online returns is shipping. We have simplified it.

For US Customers (Lower 48 States + Alaska/Hawaii)

Deduction amounts are listed in Section V. If you prefer to use your own USPS/UPS label, you may do so. We recommend getting a tracking number and insurance for items over $100. Once we receive the item and verify condition, we will refund the product price minus any applicable restocking fees (but not minus the cost of our label, since you didn’t use it). If you use your own label, the refund timeline may be longer because we have to manually verify the tracking.

For International Customers (outside USA)

We do not provide prepaid labels for international returns. You must arrange and pay for return shipping to our Albuquerque address. We recommend using a carrier with tracking and insurance (DHL, FedEx, or USPS International). Customs forms should be marked “Return of defective merchandise” or “Return for refund” to avoid duties. You are responsible for any customs fees or taxes on the return shipment.

Important: If you refuse to pay return shipping, we cannot process your refund. Do not abandon the item with us expecting a refund.

Lost Returns

If you use our prepaid label and the package is lost in transit, we will file a claim with the carrier. Once the claim is approved (usually 2–4 weeks), we will issue your refund. If you use your own label and the package is lost, we cannot help – you must file a claim with your carrier.

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X. Refund Timeframes & Payment Method Specifics

Different payment methods have different refund speeds. Below is a table based on Stripe’s data.

If you paid with a debit card: The refund will go back to your bank account. Some banks take up to 10 business days to reflect the credit. If you need the money urgently, contact your bank.

If you paid with a gift card (prepaid Visa/Mastercard): Keep the gift card after purchase. Refunds can only be credited back to the same gift card number. If you threw away the card, we cannot issue the refund unless you have the card number and expiration date. We recommend using a regular credit card for easier refunds.

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XI. Non-Returnable Items & Final Sale Products

To avoid disappointment, we clearly mark final sale items on their product pages. Look for the badge that says “Final Sale – No Returns” or a discount of 50% or more. Final sale items are not eligible for return or exchange under any circumstance except if they arrive damaged or defective (in which case we will replace them with the same final sale item, if available, or issue a refund).

Examples of Final Sale Items:

• Seasonal clearance (e.g., Christmas-themed Bed Throws after January 15th)

• “Mystery Box” or grab bag assortments

• Discontinued colors or patterns sold at 40%+ off

• Opened Pillow Inserts that were sold as “Open Box – Like New” with a discount

If you are unsure whether an item is final sale, email us before purchasing.

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XII. Cancellations vs. Returns – Important Distinction

You may cancel an order before it ships. This is different from a return.

Order Cancellation (Before Shipment)

• Time window: Within 2 hours of placing the order, you can cancel by replying to your confirmation email. After 2 hours, our warehouse may have already started packing.

• How to cancel: Email anhnln1512@gmail.com with “CANCEL – Order NW-XXXXX” in the subject line.

• Refund for cancellation: Full refund including all charges (since we didn’t incur shipping costs). Refund appears in 2–5 business days.

• If order already shipped: You cannot cancel. You must receive the package and then initiate a return (you will be responsible for return shipping costs).

We highly recommend that you double-check your cart before clicking “Place Order.” Cancellations within 2 hours are not guaranteed if our system has already sent the order to the warehouse (which sometimes happens instantly during peak hours).

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XIII. Customer Responsibilities

To ensure a smooth return, please follow these responsibilities. Failure to do so may result in a denied refund.

1. Use a protective cover on Pillow Inserts during the trial period. We recommend any standard pillow protector (Target, Amazon, or our own – coming soon).

2. Keep the original packaging for at least 30 days. If you recycle the box and need to return a bulky Comforter, you may need to purchase a new box.

3. Do not wash the item until you are certain you are keeping it. Washing removes the “new” condition and changes the fabric.

4. Inspect the item immediately upon delivery for defects. Do not wait two weeks.

5. Provide accurate photos if reporting damage. Blurry photos will delay your claim.

6. Ship back all parts – e.g., if a Duvet Cover came with a matching sham, return the sham too.

7. Do not abuse the policy. We track return rates by customer. If you return more than 50% of your purchases or repeatedly return heavily used items, we reserve the right to restrict your account (e.g., requiring video proof of condition before approving future returns).

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XIV. Contact Us About Returns

If you have any questions about this policy, or if you encounter a problem during the return process, please reach out. We are human, and we will do our best to make it right.

Email: anhnln1512@gmail.com (fastest for returns – please include your order number and “RETURN” in the subject line)

Phone: +84388026788 (Monday–Friday, 10 AM – 6 PM Mountain Time). If you call about a return, please have your order number ready. We cannot process returns verbally, but we can walk you through the online portal.

Mail (for written return disputes only):
Northwind Trade LLC – Returns Department
1209 MOUNTAIN ROAD PL NE, STE R
ALBUQUERQUE, NM 87110

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XV. Summary & Final Notes

• 30-Night Comfort Guarantee from delivery date for all non-final-sale items.

• Free return labels for US customers only if the return is due to our error (defect/wrong item). For change-of-mind returns, you pay return shipping (deducted from refund).

• Refunds take 2–7 business days after we approve the return.

• Defects must be reported within 7 days of delivery.

• 1-Year Limited Warranty for manufacturing defects after 30 days.

• Final sale items cannot be returned unless defective.

We designed this policy to be fair to both you and our small business. We are not a giant corporation that can absorb unlimited returns. By being transparent about costs and timing, we hope to build a relationship of mutual respect. When you buy from Northwind Trade LLC, you are supporting a team that genuinely cares about your sleep. If a product doesn’t work out, we want to know why – so we can improve. And we want to make it as painless as possible for you to get your money back.

Thank you for choosing northwindtrade.shop for your Bed Throws, Blankets, Duvet Covers, Pillow Inserts, and Quilts + Comforters. Sleep well, and return with confidence.