Shipping Policy

At Northwind Trade LLC, we believe that fast, reliable, and transparent shipping is an essential part of your shopping experience. When you order a Bed Throw, Blanket, Duvet Cover, Pillow Insert, or Quilt + Comforter from northwindtrade.shop, you want to know exactly when it will arrive, how much it will cost, and what to do if something goes wrong. This Shipping Policy provides all of those answers in detail.

Our warehouse and fulfillment center are located at our corporate headquarters: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110. From this central location, we ship orders to all 50 US states, US territories, and over 30 international destinations. We partner with trusted carriers including USPS, UPS, and FedEx to ensure your bedding arrives safely and on time.

Please read this policy carefully before placing your order. By making a purchase at northwindtrade.shop, you agree to the terms outlined below. If you have any questions that are not answered here, please contact us at anhnln1512@gmail.com or call +84388026788.

1. Order Processing Times

Order processing is the time between when you place your order and when our warehouse hands the package to the carrier. This does not include transit time.

Standard Processing

• Processing time: 1–3 business days for most orders.

• Same-day processing: Orders placed before 12:00 PM Mountain Time on a business day may be processed the same day, but this is not guaranteed.

• Weekend and holiday orders: Orders placed on Saturday, Sunday, or a US federal holiday will begin processing on the next business day.

Peak Season Processing

During high-volume periods (Black Friday, Cyber Monday, Christmas, Valentine’s Day, Prime Day alternatives), processing times may extend to 3–7 business days. We will post a banner on our website during these periods to alert you. Please plan accordingly.

Order Cutoff Times

• Expedited shipping (UPS 3-Day, 2-Day, Next Day Air): To qualify for expedited processing, orders must be placed by 12:00 PM Mountain Time. Orders placed after that time will be processed the next business day, and the shipping clock starts then.

Order Confirmation and Processing Status

You will receive:

• Immediate: Order confirmation email (automated, not yet processed).

• Within 24 hours (business days): Order processing confirmation, or a notification if there is an issue (e.g., out of stock, payment verification needed).

• When shipped: Shipping confirmation email with tracking number.

If you have not received a shipping confirmation within 5 business days of placing your order (and you have not been contacted by us), please email anhnln1512@gmail.com with your order number.

---

2. Domestic Shipping (United States)

We ship to all 50 US states using a combination of USPS, UPS Ground, and UPS SurePost (where UPS delivers to your local post office for final delivery). Our domestic shipping options are designed to balance speed and cost.

Available Domestic Shipping Methods

Notes:

• Transit times are estimates and begin after the order has been processed (not from the order date).

• Overnight delivery is available only to contiguous US addresses with a physical street address (no PO Boxes).

• For remote or rural areas (e.g., parts of Montana, Wyoming, West Virginia), add 1–2 extra business days to the estimates above.

Delivery to Residential vs. Commercial Addresses

All of our shipping rates assume residential delivery. Carriers may charge extra for commercial delivery if you have a loading dock or unusual requirements; we do not pass these fees to you. If you have a commercial address with special instructions (e.g., “receiver must sign”), please note it in the “Order Notes” section at checkout.

Delivery to PO Boxes

We ship to PO Boxes exclusively via USPS. UPS and FedEx do not deliver to PO Boxes. If you enter a PO Box as your shipping address, we will automatically route your order through USPS. Please note:

• USPS tracking for PO Box deliveries is sometimes less detailed (e.g., “Delivered to PO Box” without a signature).

• We are not responsible for theft from PO Boxes once marked as delivered.

---

3. Shipping to Alaska, Hawaii, and US Territories

We proudly serve customers in Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, American Samoa, and the Northern Mariana Islands. However, shipping costs and transit times differ significantly from the contiguous US.

Shipping Rates for AK, HI, and Territories

Exact rates are calculated at checkout based on package weight and dimensions. Heavier items (e.g., King-size Comforter) may cost significantly more than the starting rate shown above. We do not mark up shipping – you pay the carrier’s published rate plus a small handling fee ($1–$3).

Expedited Shipping to AK/HI

Expedited shipping options (UPS 2-Day, Overnight) are not available to Alaska, Hawaii, or US territories. USPS Priority Mail is the fastest option available. Please allow extra time for delivery.

Free Shipping Eligibility

Free standard shipping (on orders over $50) does not apply to Alaska, Hawaii, or US territories. The free shipping promotion is valid only for the contiguous 48 states. Customers in AK, HI, and territories will see the calculated shipping rate at checkout; there is no free shipping option.

---

4. International Shipping

Northwind Trade LLC ships to over 30 countries worldwide. We are committed to making our Bed Throws, Duvet Covers, Pillow Inserts, Quilts, and Comforters available to customers outside the United States.

Currently Supported Countries (Non-Exhaustive)

• Canada

• United Kingdom

• Australia

• New Zealand

• Germany

• France

• Italy

• Spain

• Netherlands

• Belgium

• Switzerland

• Austria

• Ireland

• Denmark

• Sweden

• Norway

• Finland

• Japan

• South Korea

• Singapore

• Hong Kong (SAR)

• United Arab Emirates

• Israel

• Mexico

• Brazil (selected regions – rates may be high)

If your country is not listed at checkout, please email anhnln1512@gmail.com – we may be able to add it on a case-by-case basis.

International Carriers

We ship international orders using:

• USPS International Priority (affordable, slower, tracking sometimes limited)

• UPS Worldwide Expedited (faster, full tracking, higher cost)

• DHL Express (fastest, most reliable, highest cost)

At checkout, you will see available carrier options and prices for your specific destination.

International Shipping Rates

Rates are calculated in real-time based on:

• Package weight and dimensions (bulky items like Comforters cost more)

• Destination country

• Selected carrier and service level

Typical rate ranges (for a single Queen-size Duvet Cover, ~2 lbs):

• Canada: $15–$25

• UK / Europe: $25–$45

• Australia / New Zealand: $30–$55

• Japan / South Korea: $25–$50

• Brazil: $40–$80

For larger orders (multiple items), rates increase proportionally. We do not add hidden fees; the price shown at checkout is what you pay us. However, you may be subject to customs duties, taxes, and brokerage fees upon delivery (see below).

Customs, Duties, and VAT

International customers are solely responsible for any import duties, taxes, VAT, or customs clearance fees imposed by their country’s government. These fees are not included in the price you pay to Northwind Trade LLC.

• How it works: When the package arrives in your country, customs may assess duties based on the value of the goods. The carrier will typically hold the package and notify you to pay the fees before releasing it.

• Estimated rates: VAT ranges from 5% to 25% depending on the country. Duties on bedding are often 0–10%. Canada, for example, may charge GST/HST (5–15%) plus a handling fee.

• What we do: We declare the full value of the products on the customs form (not the discounted price) as required by law. We do not mark packages as “gifts” to avoid duties – that is illegal and can result in fines for both you and us.

• Refusal to pay duties: If you refuse to pay duties and the package is returned to us, we will refund the product price minus original shipping costs (which are non-refundable) and minus any return shipping fees charged by the carrier (which can be substantial). In many cases, the return shipping fee may exceed the value of the product, resulting in a zero refund.

Before ordering internationally, please check with your local customs office or use an online duty calculator to estimate the total landed cost. We are not responsible for duties, and we cannot predict them.

International Delivery Times

Customs clearance can add several days or even weeks if your country is experiencing backlogs. We cannot expedite customs.

International Returns and Exchanges

Please refer to our Refund and Return Policy for detailed instructions. In summary:

• We do not provide prepaid return labels for international orders.

• You are responsible for return shipping costs to our Albuquerque address.

• Original shipping costs are non-refundable.

• If the return is due to our error (defective or wrong item), we will reimburse reasonable return shipping costs up to $25 upon presentation of receipt.

Because of the high cost of international return shipping, we strongly recommend reviewing product dimensions, materials, and our 30-Night Comfort Guarantee carefully before ordering.

---

5. Shipping to APO/FPO/DPO Military Addresses

We are proud to support our active-duty military members, veterans, and their families. We ship to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses via USPS Priority Mail.

Addressing Your Order

Use the following format (example for Army APO):

Recipient Name
Unit 1230 Box 456 (as the street address line)
APO, AP 96205 (APO city, AP state, ZIP)

For FPO: use FPO, AA / AE / AP as appropriate.
For DPO: use DPO, AA / AE / AP.

Important: Do not include a city or country name (e.g., “Germany”) in the address – use only the military postal codes. Including a foreign city can confuse the USPS system and cause delays.

Shipping Rates and Transit Times

• Cost: Same as domestic USPS Priority Mail rates (calculated at checkout). We do not add surcharges for APO/FPO addresses.

• Transit time: Typically 10–20 business days, but can take up to 6–8 weeks depending on the destination theater.

• Tracking: USPS provides tracking to the US port of departure (e.g., Chicago or San Francisco). Once the package enters the military postal system, tracking updates may stop. We cannot guarantee tracking beyond the US border.

• Expedited shipping: Not available. APO/FPO addresses only accept USPS Priority Mail (no UPS/FedEx).

Restrictions

We cannot ship liquid or aerosol products (none of our bedding items fall into this category). Large boxes (over 70 lbs or 108 inches in combined length and girth) may be rejected. Our Comforters and Quilts fit within USPS size limits for APO.

Lost or Delayed Military Shipments

Once a package is accepted by the military postal system, we have no control over its movement. If you have not received your order after 60 days from the shipping date, please contact us. We will work with USPS to file an inquiry, but replacements or refunds may be limited due to the nature of military shipping. We recommend that military customers purchase shipping insurance (see Section 15) for high-value orders.

---

6. Shipping Rates and Free Shipping Threshold

We strive to keep shipping affordable and transparent. Below is a summary of how shipping costs are calculated.

Free Shipping (Contiguous US Only)

• Threshold: Orders totaling $50 or more (after discounts and before taxes) qualify for free standard shipping (3–7 business days).

• How to get it: Add products to your cart until the subtotal reaches $50.Atcheckout,select“StandardShipping”–thepricewillshow$0.00.

• Does not apply to: Alaska, Hawaii, US territories, international orders, or expedited shipping methods (UPS 3-Day, 2-Day, Overnight). If you choose expedited shipping, you pay the full rate even if your order total exceeds $50.

Standard Shipping Rates (Contiguous US)

Expedited and Overnight Rates (Contiguous US)

These rates are flat fees regardless of order size (within reason; extremely heavy orders over 50 lbs may incur an additional surcharge, which we will notify you of before processing).

AK, HI, US Territories, and International Rates

Rates are calculated dynamically at checkout based on carrier pricing. We do not add a markup, but there is a small handling fee of $1.50 per order to cover packing materials. You will see the exact total before you confirm your order.

---

7. Carrier Selection and Tracking

We reserve the right to choose the carrier for your shipment based on the destination, package size, and shipping speed selected. Our primary carriers are:

• USPS (United States Postal Service): Used for PO Boxes, APO/FPO, light packages (under 2 lbs), and some standard shipping to residential addresses.

• UPS (United Parcel Service): Used for most standard, expedited, and overnight shipments to contiguous US addresses. Also used for some international orders.

• FedEx (Federal Express): Used occasionally for certain zones or international destinations.

How to Track Your Order

1. Shipping confirmation email: Contains a tracking number and a link to the carrier’s tracking page.

2. Website tracking tool: Visit northwindtrade.shop/pages/track-order and enter your order number and email address.

3. Carrier apps: You can also copy the tracking number directly into the USPS, UPS, or FedEx mobile app.

Tracking Updates

• Label created: We have generated the shipping label. The carrier may not have picked up the package yet.

• Picked up / In transit: The carrier has the package. Estimated delivery date appears.

• Out for delivery: The package is on the truck for delivery that day.

• Delivered: The carrier has marked the package as delivered. If you did not receive it, see Section 10.

Note: For USPS, “Delivered” may occur before the package actually arrives in your mailbox (pre-scanning). Please wait 48 hours before reporting a missing package.

---

8. Split Shipments and Backorders

Sometimes, your order may contain items that are in stock and items that are temporarily out of stock (backordered). We handle these situations as follows.

Split Shipments

If part of your order is ready to ship but another part is delayed, we may send two separate shipments at no additional cost to you. You will receive separate tracking numbers for each shipment. You are only charged once at the time of the first shipment (or for the full amount at order placement, depending on your payment method – we do not split charges).

Backorders

If an item is backordered, we will:

• Notify you by email within 2 business days of your order.

• Provide an estimated restock date (typically 2–4 weeks).

• Offer you the option to:

  • Wait for the backordered item (ship the rest of your order now).

  • Cancel the backordered item for a refund (the rest of the order ships).

  • Cancel the entire order for a full refund.

We will not charge your credit card for backordered items until they ship. However, a pre-authorization hold may apply for the full order amount; this hold will expire according to your bank’s policy.

---

9. Delivery Attempts, Signature Requirements, and Re-delivery

Delivery Attempts by Carrier

• USPS: Will leave the package in your mailbox or at your door if it fits. If not, they may leave a notice and you must pick up the package at the post office within 15 days.

• UPS: Typically makes three delivery attempts. After three failed attempts, the package is held at a UPS Access Point location for pickup. If not picked up within 5–7 business days, it is returned to us.

• FedEx: Similar to UPS – three attempts, then held at a FedEx Office location.

Signature Requirements

We do not require a signature for most orders under $200.Forordersover$200, we may require an adult signature at our discretion (and at no extra cost to you). If a signature is required and no one is home, the carrier will leave a notice. You can often sign the notice online (UPS My Choice or FedEx Delivery Manager) to authorize release without a physical signature.

Re-delivery and Package Holds

If you miss delivery, you can:

• USPS: Schedule redelivery online at USPS.com or pick up at your local post office.

• UPS: Use UPS My Choice (free) to reschedule or hold for pickup at a UPS Store.

• FedEx: Use FedEx Delivery Manager for similar options.

Northwind Trade LLC is not responsible for missed deliveries due to customer unavailability. If a package is returned to us because you failed to retrieve it after delivery attempts, you will be responsible for the cost of re-shipping (see Section 12).

---

10. Lost, Stolen, or Damaged Packages

Despite our best efforts, occasionally packages are lost in transit, stolen from doorsteps, or damaged during shipping. Please follow these procedures.

Lost Packages (Carrier Shows “Delivered” But Not Received)

1. Wait 48 hours. Carriers sometimes mark packages as delivered prematurely.

2. Check with neighbors, front desk, or building management.

3. Check around your property – behind bushes, under doormats, near garage doors.

4. Contact the carrier directly with your tracking number:

   • USPS: 1-800-275-8777

   • UPS: 1-800-742-5877

   • FedEx: 1-800-463-3339

5. If the carrier confirms the package is lost (or if you have waited 7 days and no package), email anhnln1512@gmail.com with:

   • Your order number

   • Tracking number

   • Summary of your conversation with the carrier (if any)

We will then:

• For orders under $100: Typically issue a replacement or refund within 5 business days.

• For orders over $100: File a claim with the carrier (which can take 2–4 weeks). Once the claim is approved, we will refund or replace.

Stolen Packages (Confirmed Theft)

If the tracking shows “Delivered” but you have evidence of theft (e.g., police report, security camera footage), please provide it to us. Northwind Trade LLC is not responsible for theft after delivery. However, as a courtesy, we may offer a one-time replacement at 50% of the retail price. We strongly recommend:

• Having packages delivered to a secure location (work address, Amazon Locker, UPS Store).

• Installing a doorbell camera.

• Purchasing shipping insurance (see Section 15) for high-value orders.

Damaged Packages

If your package arrives visibly damaged (crushed box, torn poly bag), please:

1. Take photos of the external damage before opening.

2. Open the package carefully and inspect the product. Take photos of any damage to the Bed Throw, Duvet Cover, etc.

3. Do not discard the original packaging – carriers may need to inspect it.

4. Email us within 7 days of delivery at anhnln1512@gmail.com with the subject line “DAMAGED – Order NW-XXXXX” and attach the photos.

We will:

• Replace the damaged item at no cost to you, or

• Issue a full refund (including original shipping).

If the damage is minor (e.g., a crushed corner of a Quilt that does not affect use), we may offer a partial refund (20–50%) and you keep the item.

---

11. Incorrect Shipping Address

You are responsible for providing a correct, complete, and accurate shipping address at checkout. We use the address exactly as you type it.

If You Realize You Made a Typo

• Before the order ships: Email anhnln1512@gmail.com immediately with “ADDRESS CORRECTION – Order NW-XXXXX”. If we have not yet generated a shipping label, we will update the address for free.

• After the order ships: We cannot change the address once the carrier has the package. You will need to contact the carrier directly to request an address change or redirect (fees may apply). If the package is returned to us as undeliverable, you will be responsible for re-shipping costs (Section 12).

Examples of Address Errors That Cause Delivery Failure

• Missing apartment or suite number (e.g., “1209 Mountain Road” instead of “1209 Mountain Road PL NE, STE R” for our own address).

• Incorrect ZIP code.

• Misspelled street name.

• Using a city name that does not match the ZIP code.

We are not responsible for delays or losses caused by incorrect addresses provided by you.

---

12. Undeliverable and Returned Packages

A package may be returned to us as “undeliverable” for several reasons:

• Incorrect address (see Section 11).

• Recipient refused to accept the package.

• Recipient did not pick up the package from the post office or carrier facility within the holding period (usually 15 days for USPS, 5–7 days for UPS/FedEx).

• Customs refusal (international orders, duties unpaid).

What Happens When a Package Is Returned to Us

1. We receive the package at our Albuquerque warehouse.

2. We will email you to notify you of the return and explain why it was undeliverable.

3. You have two options:

   • Re-ship to the same address (corrected): You must pay the re-shipping fee (the same rate as the original shipping method). We will not refund the original shipping cost.

   • Cancel the order: We will refund the product price minus the original shipping cost (which is non-refundable) and minus a $10 restocking fee to cover our handling of the returned package.

If you do not respond within 30 days of our email, we will cancel the order and issue a refund minus the original shipping cost and restocking fee (no further action required from you). After 60 days, we may donate or discard the product without any refund.

Refused International Packages Due to Unpaid Duties

If you refuse to pay customs duties and the package is returned to us, the carrier charges us the return shipping fee (often as high as the original shipping cost). In this case, your refund will be product price minus original shipping fee minus return shipping fee. In many cases, this results in a refund of $0. Please do not order internationally unless you are willing to pay applicable duties.

---

13. Shipping Delays and Force Majeure

We strive to meet our estimated delivery times, but occasionally delays occur due to factors beyond our control. These include, but are not limited to:

• Severe weather (hurricanes, blizzards, floods).

• Carrier operational issues (sorting facility backups, labor disputes).

• Customs clearance delays (international).

• Pandemics or public health emergencies.

• Natural disasters.

• Acts of war or terrorism.

Our Commitment During Delays

• We will post updates on our website banner if we are aware of widespread carrier delays.

• We will not charge you extra for delays caused by force majeure.

• We cannot guarantee delivery dates; estimates are not binding.

• We do not offer refunds or credits for shipping costs solely due to delays (unless the delay exceeds 30 days from the estimated delivery date, in which case we will evaluate on a case-by-case basis).

If you need a package by a specific date (e.g., a birthday gift), we strongly recommend ordering at least 2 weeks in advance and choosing expedited shipping.

---

14. Business Days and Holiday Shipping Schedule

Definition of Business Days

Business days are Monday through Friday, excluding US federal holidays. Mountain Time (MT) is our time zone.

US Federal Holidays – No Processing or Shipping

• New Year’s Day (January 1)

• Martin Luther King Jr. Day (third Monday in January)

• Presidents’ Day (third Monday in February)

• Memorial Day (last Monday in May)

• Juneteenth (June 19)

• Independence Day (July 4)

• Labor Day (first Monday in September)

• Columbus Day / Indigenous Peoples’ Day (second Monday in October)

• Veterans Day (November 11)

• Thanksgiving Day (fourth Thursday in November)

• Day after Thanksgiving (limited processing – we may ship but no customer service)

• Christmas Eve (closing at 2 PM MT)

• Christmas Day (December 25)

• New Year’s Eve (closing at 2 PM MT)

Holiday Order Deadlines

To receive your order by December 24 (Christmas), we recommend the following order deadlines (assuming standard processing and shipping):

These are estimates and not guarantees. Weather and carrier volume can cause delays.

---

15. Shipping Insurance

We do not automatically include shipping insurance on orders, but we offer it as an optional add-on at checkout.

Coverage

• Cost: $1.99perorderforcoverageupto$200; $3.99forcoverageupto$500.

• What it covers: Theft after delivery (with proof), loss in transit, and damage during shipping.

• What it does NOT cover: Unpaid customs duties, refusal of delivery, incorrect address provided by you.

How to Purchase

During checkout, you will see an option to add “Shipping Insurance” for a small fee. If you decline insurance, we will still assist with carrier claims, but we cannot guarantee a refund or replacement for stolen packages (since that is not our fault). With insurance, we will refund or replace without question (subject to the insurer’s terms).

Making a Claim

If you purchased insurance and your package is lost, stolen, or damaged:

1. Contact us within 7 days of the delivery date (or expected delivery date for lost packages).

2. Provide photos and a brief description.

3. We will handle the claim with the insurance provider. Most claims are resolved within 5–10 business days, and we will immediately ship a replacement or issue a refund once the claim is approved.

---

16. Contact Information for Shipping Inquiries

For any shipping-related questions – including tracking issues, address changes, delivery problems, or international customs – please reach out to us directly.

Email: anhnln1512@gmail.com
Please include your order number and “SHIPPING” in the subject line for fastest service.

Phone: +84388026788
Available Monday–Friday, 10 AM – 6 PM Mountain Time. For urgent shipping issues (e.g., wrong address entered minutes ago), please call rather than email.

Mail (for formal shipping disputes or claims):
Northwind Trade LLC – Shipping Department
1209 MOUNTAIN ROAD PL NE, STE R
ALBUQUERQUE, NM 87110
United States

Response Times

• Emails: Within 24 business hours.

• Phone calls: Immediate during business hours (voicemails returned within 4 hours).

• Written mail: Within 10 business days of receipt.

We are committed to resolving your shipping concerns quickly and fairly.

---

Summary – Key Shipping Facts

Thank you for choosing Northwind Trade LLC. We will get your Bed Throws, Blankets, Duvet Covers, Pillow Inserts, and Quilts + Comforters to you as quickly and safely as possible. Sleep well, and travel safely to your doorstep.